FAQ
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ)
Have questions? Our Frequently Asked Questions (FAQ) section is here to help! Whether you need details on payment options, delivery timelines, product warranties, or how to place an order, we've answered the most common queries to make your shopping experience at NextWave Gadgets Kenya smooth and stress-free. Still need help? Our customer support team is always ready to assist you.
PAYMENT INFORMATION
At NextWave Gadgets Kenya, we offer flexible and secure payment options to suit your convenience. You can choose Cash on Delivery for orders across the country, or pay using M-Pesa through our official Paybill Number for quick and easy mobile payments. We also accept debit/credit card payments via our secure online checkout. Whether you prefer cash, M-Pesa, or card, we ensure a safe and seamless payment experience every time you shop with us.
General Questions
We specialize in quality tech accessories and gadgets including power banks, chargers, audio devices, smart gadgets, home and car accessories, and authentic Oraimo products.
Yes. We only sell 100% genuine, warranty-backed products from trusted brands like Oraimo. Your satisfaction and trust are our top priorities.
Exchange & Refund
Yes, we accept returns or exchanges within 7 days of delivery, as long as the product is unused, in its original packaging, and accompanied by the receipt. Contact our support team
to initiate the process.
Once your return is approved, refunds are processed within 3–7 business days, depending on your payment method. M-Pesa and card refunds are typically faster, while cash-on-delivery refunds may require additional verification.
Yes. For hygiene and safety reasons, personal care items, earbuds, and opened electronic accessories cannot be returned unless they are defective. Always ensure the product is unopened and unused before requesting a return.
Ordering & Delivery
Simply browse our website, add your desired products to the cart, and follow the checkout process. You’ll receive a confirmation message with delivery details.
Yes! We offer fast and reliable nationwide delivery, including remote towns and major cities across Kenya.
Delivery typically takes 1–3 business days in major cities and 2–5 days in other regions, depending on your location.
Yes. Once your order is shipped, we’ll send you tracking information or contact you via call/SMS for delivery updates.
Shipping & Returns
Yes! We offer nationwide delivery to all towns and regions in Kenya. Whether you’re in Nairobi, Mombasa, Kisumu, or a remote area, we’ll get your order to you.
Delivery typically takes:
1–3 business days in major cities
2–5 business days for remote or rural areas
We aim to deliver as quickly and efficiently as possible.
Yes. You can choose Cash on Delivery when placing your order. This service is available countrywide for your convenience and peace of mind.
Please notify us within 48 hours of receiving your order. We’ll verify the issue and arrange a free replacement or full refund, depending on your preference.
If the product is faulty or incorrect, we cover all return shipping costs. For other returns (e.g., change of mind), the customer may be responsible for return shipping.
Payment
We accept:
Cash on Delivery (available countrywide)
M-Pesa via our Paybill Number
Debit/Credit Card payments
Direct Cash (on collection points or drop-off)
Absolutely. Our website uses secure encryption protocols to ensure your payment and personal information are always protected.
Customer Support
You can reach us via:
📞 Phone or WhatsApp: (+254) 790 30 30 50
📧 Email: support@nextwavegadgets.co.ke
💬 Our contact form on the Contact Us page
📱 Social Media: Facebook, Instagram, X(twitter) & TikTok
We’re available Monday to Saturday, 9:00 AM – 6:00 PM to assist you with any inquiries.
Power up with premium accessories from NextWave Gadgets. Explore reliable power banks, fast chargers, cables, and more—designed to keep your devices charged, connected, and ready anytime, anywhere.
Experience crystal-clear sound with audio accessories from NextWave Gadgets. Shop wireless earbuds, headphones, speakers, and more—perfect for music, calls, gaming, and everyday entertainment on the go.
Upgrade your lifestyle with smart gadgets from NextWave Gadgets. Discover smartwatches, lighting, plugs, keyboards, and more—designed to boost convenience, productivity, and control in your home or office.
Upgrade your mobile experience with premium phone accessories from NextWave Gadgets. Shop chargers, cables, power banks, phone holders, and more—crafted for durability, fast performance, and everyday convenience.
Enhance everyday living with home appliances from NextWave Gadgets. Shop blenders, kettles, humidifiers, vacuums, and more—built for comfort, efficiency, and modern convenience in every Kenyan home.
Drive smarter with quality car accessories from NextWave Gadgets. Explore car chargers, phone mounts, Bluetooth kits, and more—designed to enhance safety, convenience, and connectivity on every journey.
Discover your favorite tech from trusted names with our Shop by Brand collection—featuring top-quality gadgets, accessories, and electronics from leading brands, all curated for performance and reliability.
Shop the latest wearable technology in Kenya – smartwatches, fitness trackers & more at unbeatable prices. Available at NextWave Gadgets.
