FAQ

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQ)

Have questions? Our Frequently Asked Questions (FAQ) section is here to help! Whether you need details on payment options, delivery timelines, product warranties, or how to place an order, we've answered the most common queries to make your shopping experience at NextWave Gadgets Kenya smooth and stress-free. Still need help? Our customer support team is always ready to assist you.

PAYMENT INFORMATION

At NextWave Gadgets Kenya, we offer flexible and secure payment options to suit your convenience. You can choose Cash on Delivery for orders across the country, or pay using M-Pesa through our official Paybill Number for quick and easy mobile payments. We also accept debit/credit card payments via our secure online checkout. Whether you prefer cash, M-Pesa, or card, we ensure a safe and seamless payment experience every time you shop with us.

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General Questions

What does NextWave Gadgets Kenya sell?

We specialize in quality tech accessories and gadgets including power banks, chargers, audio devices, smart gadgets, home and car accessories, and authentic Oraimo products.

Are your products original?

Yes. We only sell 100% genuine, warranty-backed products from trusted brands like Oraimo. Your satisfaction and trust are our top priorities.

Exchange & Refund

Can I return or exchange a product after purchase?

Yes, we accept returns or exchanges within 7 days of delivery, as long as the product is unused, in its original packaging, and accompanied by the receipt. Contact our support team
to initiate the process.

How long does it take to process a refund?

Once your return is approved, refunds are processed within 3–7 business days, depending on your payment method. M-Pesa and card refunds are typically faster, while cash-on-delivery refunds may require additional verification.

Are there items that cannot be returned or exchanged?

Yes. For hygiene and safety reasons, personal care items, earbuds, and opened electronic accessories cannot be returned unless they are defective. Always ensure the product is unopened and unused before requesting a return.

Ordering & Delivery

How do I place an order?

Simply browse our website, add your desired products to the cart, and follow the checkout process. You’ll receive a confirmation message with delivery details.

Do you offer delivery across Kenya?

Yes! We offer fast and reliable nationwide delivery, including remote towns and major cities across Kenya.

How long does delivery take?

Delivery typically takes 1–3 business days in major cities and 2–5 days in other regions, depending on your location.

Can I track my order?

Yes. Once your order is shipped, we’ll send you tracking information or contact you via call/SMS for delivery updates.

Shipping & Returns

Do you deliver across Kenya?

Yes! We offer nationwide delivery to all towns and regions in Kenya. Whether you’re in Nairobi, Mombasa, Kisumu, or a remote area, we’ll get your order to you.

How long does shipping take?

Delivery typically takes:

1–3 business days in major cities
2–5 business days for remote or rural areas

We aim to deliver as quickly and efficiently as possible.

Do you offer Pay on Delivery?

Yes. You can choose Cash on Delivery when placing your order. This service is available countrywide for your convenience and peace of mind.

What if I receive a damaged or wrong item?

Please notify us within 48 hours of receiving your order. We’ll verify the issue and arrange a free replacement or full refund, depending on your preference.

Who pays for return shipping?

If the product is faulty or incorrect, we cover all return shipping costs. For other returns (e.g., change of mind), the customer may be responsible for return shipping.