faq

Frequently Asked Questions (FAQ)

Have questions? Our Frequently Asked Questions (FAQ) section is here to help! Whether you need details on payment options, delivery timelines, product warranties, or how to place an order, we've answered the most common queries to make your shopping experience at NextWave Gadgets Kenya smooth and stress-free. Still need help? Our customer support team is always ready to assist you.

Delivery typically takes:

  1. 1–3 business days in major cities

  2. 2–5 business days for remote or rural areas

We aim to deliver as quickly and efficiently as possible.

Simply browse our website, add your desired products to the cart, and follow the checkout process. You’ll receive a confirmation message with delivery details.

Yes. You can choose Cash on Delivery when placing your order. This service is available countrywide for your convenience and peace of mind.

Yes, we accept returns or exchanges within 7 days of delivery, as long as the product is unused, in its original packaging, and accompanied by the receipt. Contact our support team
to initiate the process.

We accept:

  1. Cash on Delivery (available countrywide)

  2. M-Pesa via our Paybill Number

  3. Debit/Credit Card payments

  4. Direct Cash (on collection points or drop-off)

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Our Location

We are an Online Shop

Quick Help

You can ask anything you want to know about our products


📞 Phone or WhatsApp: (+254) 790 30 30 50

📧 Email: support@nextwavegadgets.co.ke

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